Customer Service

How to Purchase On-line

To purchase items on our website, please follow these steps:
1.1 Click on the product you want to access the relevant product sheet and view all relevant details and information about the product. Select the size and then click ADD TO SHOPPING BAG.
1.2 To purchase immediately, click PURCHASE. To modify the content of the shopping bag, select Quantity and refresh the shopping bag. To remove the product, click the Trash Can icon next to each item. Review the products placed in your shopping bag and click on PROCEED TO CHECKOUT to finalize your order.
1.3 Enter the necessary shipping information and select the payment method:
• Credit Card or PayPal
• Credit Card via telephone
• Bank transfer
In the end, read the summary of your purchase carefully and click PURCHASE.
Upon completion of the purchase, you will receive an e-mail with the details of your order and the confirmation that it has been correctly received. Next you will receive an email with the tracking number of the shipment.
Order processing is only allowed for adults.

Payment Methods

All the prices of the products shown on the website are excluding taxes and VAT.
All possible shipping costs or expenses are informed to the customer through the website.
The following payment methods are provided:
• PayPal
The payment can be made by the customer to paypal.
• Credit card
By selecting the Credit Card payment method, you will be requested to enter all requie data: number, expiration, and CVV in extreme security. Under no circumstances will Spernanzoni SRL be able to know or file credit card information of customers. Credit cards’ information must never by used. Under no circumstances can Spernanzoni SRL be held responsible for any fraudulent and illegal use of credit cards by third parties at the time of payment.
• Credit Card by telephone
By selecting Credit Card Payment by telephone, the order will be completed on the phone with one of our operators, to which you will provide the following card data: number, expiration date and cvv.
• Bank Transfer
While the bank transfer is selected as the payment method , the bank details will be displayed for payment. In this case, the shipment of the goods will only be effected upon the actual receipt of the payment.


3.1 Shipping Methods
The costs and shipping terms are as following:
- Free shipping worldwide - within 5-8 working days.
For any further information on the service, please contact Customer Service.
It is important to know that the time of the shipment is calculated from the date of your order based on working days, excluding Saturdays, Sundays and holidays.

3.2 Shipping Tracking
While submitting the order, one of our couriers will send you a confirmation email of shipping, with a link that will allow you to track the progress of the shipment.


You may replace any product purchased within 14 days from the date we have delivered the goods to you.
Follow these steps to proceed with the product replacement:
4.1 Contact Customer Service (, tel 0733865149, e-commerce department) and notify which item you would like to receive as a replacement for the one you have purchased; if the required replacement item is available, Customer Service will reserve it for you.
4.2 Pack the product that you want to exchange in the same box as the one you were shipped with;
4.3 Notify the Customer Service of the preparation of the parcel.
4.4 Our Customer Service will inform the assigned courier to pick up the parcel.
Please be reminded that the replacement you requested can only be made if the product is available in our warehouses and only if the product you return is intact, as well as any accessories, labels included in its original packaging. Spernanzoni reserves the right to refuse substitution claims communicated beyond the 14-day limit specified above or relating to products not in the same conditions as they were received by the customer; in that case, however, no refund will be made on the amount paid for the product originally purchased.
4.5 The shipping costs for replacement are at customer’s expense.

Right of Withdrawal

Accoding to the Legislative Decree no. 21 of 21 February 2014 implementing Directives 2011/83 / EU on consumer rights, the customer has the right to withdraw, without giving reasons, within 14 days.
In order to exercise your right of withdrawal, you must inform us at the following address: Spernanzoni s.r.l., Via Gentile da Fabriano 22, 62010 Morrovalle(MC), Italy, TEL: 0733865149,, of your decision to terminate this agreement.
In order to comply with the term of withdrawal, it is sufficient that the customer submits the notice regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
5.1 Conseguences of the withdrawal
If the customer waives this agreement, all payments made to us will be refunded, without undue delay and in any case not later than 14 days from the day when we receive the goods from the customer, withhold the right to retain the refund until we have received the documentary proof of the shipment of the goods by the customer or the goods themselves for inspection.
The the amount of the refund is carried out by the same payment method, with which the order was made except the customer stated explicitly the desire to receive the refund in a different payment method. In any case, the customer has no costs of this refund.
The customer is required to return the goods without undue delays and in any case within 14 days of the date on which the customer has notified us of his/her withdrawal from this sales contract. The term is respected if the customer returns the goods within 14 days.
The costs of returning the goods will be at the customer's expense.

5.2 Exclusion of right of withdrawal
We remind you that Bespoke Products are excluded from the right of withdrawal pursuant to art. 59, para. I, lett. c) of Legislative Decree 6 September 2005, no. 206 (Consumption Code), being custom-made and / or custom-made goods. Therefore, if you have purchased one or more Bespoke Products, you will not be able to exercise your right of withdrawal in relation to these goods.

Contact us

Our assistants are at your disposal to help you browse and discover our Store, to advise you on purchases, and to provide you all information about orders, deliveries or any other request.
All services are available from Mondays to Fridays, from 9:00 to 19:00 excluding holidays.
Tel: (+39) 0733 865149